Find contact details for our mining industry, government and regulator, council and business stakeholders
Mining Industry
Bengalla Mining Company
■ 24 Hour Complaints Hotline: 1800 178 984 (free call)
■ Blasting Schedule Hotline: 02 6542 9591
■ Other Enquiries: 02 6542 9500
■ Visit: bengalla.com.au
BHP – Mt Arthur Coal
■ Community Response Line: 1800 882 044 (24 Hours; 7 Days) (free call)
■ Visit: bhp.com
Glencore – Bulga Coal
■ Community Complaints Line: 1800 332 693 (free call)
■ Bulga Open Cut Phone: 02 6570 2400
■ Bulga Underground Phone: 02 6570 4350
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/bulga-coal/
Glencore – Glendell Mine – a part of Mt Owen Complex
■ 24 Hour Community Response Line: 1800 730 883 (free call)
■ 24 Hour Emergency Contact Number: 02 6570 0850
■ Blasting Information Hotline: 1800 319 566
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/mt-owen-glendell-open-cut/
Glencore – Hunter Valley Operations (HVO) Note: HVO is a joint Venture between Yancoal and Glencore)
■ Community Complaints & Blasting Hotline – 1800 888 733 (free call)
■ Visit: hvo.com.au
Glencore – Integra Underground
■ Community Enquiries and Complaints Hotline: 1300 573 352
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/integra-underground
Glencore – Liddell Coal
■ Community Complaints & Blasting Information Hotline (24 Hours): 1800 037 317 (free call)
■ Other Enquiries: 02 6570 9900
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/liddell-coal-operations
Glencore – Mangoola Coal
■ Community Response Line & Blasting Hotline (24 Hours): 1800 014 339
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/mangoola-open-cut
Glencore – Mt Owen Mine Complex
■ 24 Hour Community Response Line: 1800 730 883
■ 24 Hour Emergency Contact Number: 02 6570 0850
■ Blasting Information Hotline: 02 6570 0800
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/mt-owen-glendell-open-cut
Glencore – Ravensworth Operations
■ Environment and Community Inquiries Hotline – 1800 620 553
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/ravensworth-operations
Glencore – United Wambo
■ Community Response Line – 1800 801 440
■ Visit: glencore.com.au/operations-and-projects/coal/current-operations/united-wambo-open-cut
MACH Energy Australia Pty Ltd – Mount Pleasant Operation
■ Community Hotline: 1800 88 889
■ Blasting Hotline: 1800 931 872
■ General Enquiries: 1800 931 873
■ Visit: machenergyaustralia.com.au
Malabar Resources – Maxwell Underground
■ 24-Hour Community Hotline: 1800 653 960
■ Head Office: 02 8248 1272
■ Hunter Valley Office: 02 6542 0283
■ Visit: malabarresources.com.au
Muswellbrook Coal Company
■ 24 Hour Community Complaints Hotline – 1800 600 205
■ 24 Hour Blasting Hotline Number – 1800 772 799
■ General Enquiries: 02 6542 2300
■ Visit: idemitsu.com.au
Peabody – Wambo Mine Complex
■ Community Hotline – 02 6570 2245
■ Blasting information – 02 8250 5205
■ General Enquiries – 02 6570 2305
■ Visit: peabodyenergy.com
The Bloomfield Group – Rix’s Creek South & North
■ Community and Blasting Hotline (24 hours) – 02 4930 2665
■ Visit: bloomcoll.com.au
Thiess
■ Email: feedback@thiess.com
■ Visit: thiess.com
Yancoal – Ashton Coal Operations
■ Environment and Community Response Line: 1800 657 639 (free call)
■ Other Enquiries: 02 6576 1111
■ Visit: ashtoncoal.com.au
Yancoal – Hunter Valley Operations (HVO) (Note: HVO is a joint venture between Yancoal and Glencore)
■ Community Complaints & Blasting Hotline – 1800 888 733 (free call)
■ Visit: hvo.com.au
Yancoal – Mt Thorley Warkworth (MTW)
■ Complaints Hotline – 1800 656 892 (free call)
■ Blasting Schedule Hotline – 1800 099 669 (free call)
■ Community Information Line – 1800 727 745 (free call)
■ Visit: mtwcoal.com.au/
Government Departments and Key Regulators
NSW Department of Planning, Industry and Environment
■ Phone: 1300 305 695
■ Visit: dpie.nsw.gov.au
NSW Department of Planning, Industry and Environment (Mining, Exploration and Geoscience)
■ Phone: 1300 736 122 or if calling from a mobile phone, 02 4063 6500
v Maitland Office (Mineral Resources): 1300 736 122 (toll free) or 02 4931 6666
■ Visit: resourcesandgeoscience.nsw.gov.au
NSW Department of Planning, Industry and Environment (Resources Regulator)
■ Phone: 1300 814 609
■ Maitland Head Office Phone: 02 4931 6666
■ Visit: resourcesregulator.nsw.gov.au
NSW Environment Protection Authority
■ Head Office Phone: 02 9995 5000
■ Newcastle Office Phone: 02 4908 6800
■ Environment Line (To report pollution incidents 24 hours a day, 7 days a week): 131 555
■ Visit: epa.nsw.gov.au
NSW Department of Planning, Industry and Environment – Environment, Energy and Science (formerly NSW Office of Environment and Heritage)
■ Head Office Phone: 02 9995 5000
■ Environment Line: 131 555
■ Visit: environment.nsw.gov.au
NSW Department of Primary Industries
■ Head Office Phone: 02 6391 3100
■ Visit: dpi.nsw.gov.au
NSW Department of Planning, Industry and Environment – Water
■ Phone: 02 9338 6600
■ Water-related enquiries: 1800 353 104
■ Visit: industry.nsw.gov.au/water
NSW Health, Hunter New England Local Health District
■ Visit: hnehealth.nsw.gov.au
Regional Development Australia – Hunter
■ Visit: rdahunter.org.au
Local Government
Muswellbrook Council
■ Phone: 02 6549 3700
■ Email: council@muswellbrook.nsw.gov.au
■ Visit: muswellbrook.nsw.gov.au
Singleton Council
■ Phone: 02 6578 7290
■ Email: council@singleton.nsw.gov.au
■ Visit: singleton.nsw.gov.au
Upper Hunter Shire Council
■ Phone: 02 6540 1100
■ Email: council@upperhunter.nsw.gov.au
■ Visit: upperhunter.nsw.gov.au
Business Organisations
Muswellbrook Chamber of Commerce
■ Phone: 0438 517 311
■ Email: info@muswellbrookchamber.com.au
■ Visit: muswellbrookchamberofcommerce.com.au
NSW Indigenous Chamber of Commerce
■ Phone: (02) 4932 7722
■ Email: admin@nswicc.com.au
■ Visit: nswicc.com.au
Singleton Council
■ Phone: 0400 460 412
■ Email: info@singletonchamber.org.au
■ Visit: singletonchamber.org.au
Dialogue Secretariat
James Barben (Director Policy, NSW Minerals Council)
Phone: 02 9274 1431
Email: info@miningdialogue.com.au